Boston Criminal Defense Lawyer Blog
If you’re a rideshare driver in Massachusetts—working with Uber, Lyft, or another platform—and have been deactivated due to background check issues, you’re not alone. Many hardworking drivers are sidelined every year, often without a clear explanation. Fortunately, you have rights and options to appeal. At the Law Office of Patrick J. Murphy, we specialize in helping drivers like you navigate the appeals process with the Massachusetts Department of Public Utilities (DPU).
Understanding the TNC Division and Background Checks
In Massachusetts, the Transportation Network Company (TNC) Division of the DPU regulates rideshare driver eligibility. To legally operate, you must pass a two-part background check—one by the rideshare company and the other by the TNC Division. These checks examine your criminal history, driving record, and other factors to determine whether you’re a suitable candidate for rideshare services.
The TNC Division performs annual reviews for all approved drivers, while the rideshare platforms conduct biannual checks. If a background check reveals disqualifying offenses, your Background Check Clearance Certificate (BCCC) may be denied or revoked, resulting in deactivation from the app. These checks are strict, and even an old or minor offense can trigger issues.
Common Reasons for Rideshare Deactivation
Drivers can be deactivated for several reasons, including:
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Major Traffic Violations: Reckless driving, operating under the influence (OUI), or driving with a suspended license.
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Criminal Convictions: Especially offenses punishable by more than 2.5 years in prison.
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Discretionary Disqualifications: If the TNC Division receives “reliable information” that suggests you may pose a safety risk or that your driving is not in the public interest.
Even cases that were continued without a finding (CWOF) can result in ineligibility. Many drivers are surprised to learn that a non-conviction or an old resolved case can still lead to disqualification.
You Have the Right to Appeal
If your BCCC is denied or suspended, you have the right to appeal—but you must act fast. You only have 30 days to file a formal appeal with the TNC Division. This process includes submitting a written notice explaining why you believe the denial or suspension is wrong, along with any supporting documentation.
In some cases, a hearing may be scheduled where you can present your case in person. However, a hearing is not guaranteed—especially in cases involving recent convictions. That’s why a well-prepared appeal is critical to improving your chances of reinstatement.
Why You Need an Experienced Attorney
Filing an appeal and navigating the TNC Division process can be complicated and time-sensitive. Attorney Patrick J. Murphy has extensive experience representing drivers before the DPU and knows how to challenge unfair deactivations effectively. With a legal background in criminal defense and administrative appeals, Attorney Murphy brings a strategic advantage to your case.
Our office can help by:
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Filing your appeal correctly and on time.
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Reviewing your background check and identifying areas for legal argument.
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Gathering the right supporting documentation.
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Representing you at any scheduled hearing before the TNC Division.
We understand the importance of your rideshare income and how disruptive a deactivation can be. For many drivers, this is their main source of income—and losing it without warning is devastating. Let us help you fight back and reclaim your livelihood.
Don’t Wait—Take Action Now
If your ability to drive for Uber, Lyft, or another service is at risk, call us today for a free consultation. We’ll listen to your story, review your situation, and give you a roadmap to move forward. The earlier you act, the better your chances of success.
Contact the Law Office of Patrick J. Murphy at (617) 367-0450 to schedule your consultation and take the first step toward getting back on the road.